I am having trouble logging into my customer account


(1) If you are receiving the below error message when trying to sign in

Error Message.  We can not find an account with this email address. Why?

  1. Please confirm that your customer account email address is entered in correctly
  2. Your account may be under a different email address that you own
  3. You do not have a customer account under this specific catalog at https://ckcle.ce21.com. You can create a new customer account by following this link

(2) If you are receiving the below error message when trying to sign in

Error Message.  The entered password is incorrect

  1. Please confirm you have entered your password in correctly and do not have CAPS Lock engaged on your keyboard
  2. Please reset your password by clicking on this link and entering in your customer account email.

If you don't know your user information is, please reach out to customer support for further assistance or to have your login information reset.


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